Customer Service

These terms and conditions govern Prepare2Party including www.prepare2party.com performance relating to the sale and supply of goods to the customer. Prepare2Party reserve the right to amend these terms and conditions from time to time by updating this text page; and the customer is bound by any such modifications or revisions.

2. Contract with customer
The contract between Prepare2Party and the customer comes into existence upon Prepare2Party's acceptance of the customers order i.e. when payment has been received. Prepare2Party is entitled to withdraw from contracts in the case of obvious typographical or arithmetical inaccuracies appearing on Prepare2Party's Website.

3. Pricing and Availability
The prices of the goods are those specified on Prepare2Party’s Website. The price, as displayed, is inclusive of VAT (at the standard UK rate). There will be an additional charge for delivery. Orders are subject to availability. In the unlikely event that the goods are unavailable, the customer will be notified by Email. Price and availability information is subject to change without notice.

4. Delivery of Goods
Prepare2Party will deliver the goods ordered to the delivery address supplied by the customer. Availability permitting, all orders paid for by credit card will be delivered within 5 to 7 working days. Prepare2Party is entitled to deliver in part. Despatch of goods constitutes fulfillment of contract.

5. Prepare2Party Warranty
If the goods delivered are not what the customer ordered, are of incorrect quantity, or are damaged or defective, Prepare2Party will, if the customer returns them within a seven-day period, give a full refund or where possible make good any shortage or non-delivery or replace any damaged or defective goods.

Please note that YOU MUST CHECK YOUR DELIVERY UPON RECEIPT. All missing or damaged goods must be reported via telephone to Prepare2Party within 48 hours of receipt of goods. We may not be liable to any charges or refunds after this period.

6. Return of goods -

100% money back guarantee..All goods purchased from Prepare2Party may be returned for a refund within 7 working days from receipt of delivery.

Before sending the parcel back to us, please contact us via e-mail at enquiries@prepare2partyevents.co.uk or call us on 01698 815392.

You will be asked the reason for the return and must declare whether the item has been used.

In addition, you will need to confirm your name, order number and postcode. Please clearly mark your ORDER NUMBER on the parcel you are sending back to us as failure to do so may result in delay of any refund.

May we please ask you to additionally note:

1. You must take care of our goods whilst they are in your possession and any item for return must be received back in its original shipped condition and original packaging. The item must be without damage or use and be in a suitable condition for resale. We cannot accept returns for refund if such items have been opened from a sealed package. We are not a manufacturer, so the whole product and packaging must be returned in the same condition as you received it and how you may expect to receive it. If the product or packaging is in any way missing or damaged, we cannot refund. All original packaging should accompany any returned item.

Please note that we regret that we CANNOT refund Balloon Weights.

All items will be inspected on their return to our warehouse.

2. That you or your carrier are responsible for any returned goods until they reach our warehouse. Cost and Risk of return will be at your expense and we strongly recommend that you receive proof of posting or use Royal Mail's "Recorded Signed" service. You may wish to opt for Royal Mail's "Special Delivery" service for valuable items.

3. We regret that outbound shipping, packing and insurance cannot be refunded.

4. We try to make refunds within one week of receipt back to us, though promise to make all refunds within 30 calendar days from receipt of goods to our warehouse. Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside of your credit/debit card timescale's.

5. Please return the goods to the address on the top of your receipt/invoice including the Order Number. Any returned items not including such information may well be delayed.

6. Any returned goods that we receive which are outside of this Returns Policy will be defined as 'In Dispute'. Such In Dispute items will not be refunded. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you, at your cost, otherwise they will be destroyed within 91 calendar days from their receipt back to us.

7. We are sorry but due to false promises in the past, we are unable to replace an item until the original is returned to Prepare2Party. If you need an item in a hurry, we suggest you place a second order for the new item and send the original back at a later date.

8. Sometimes and especially if goods are purchased in advance for a present or delivered while on holiday, aforementioned 7 day response timescale's can be missed. Therefore, without prejudice and as a gesture of goodwill, we are happy to consider the following remedy on a case by case basis:

• Should an item not be required and is returned and received by us between 7 working days and 30 calendar days, we will be happy to accept the item(s) back with refund of goods to the value of 50% of the purchase price (excluding shipping)
• Should an item be returned and received after 30 calendar days, we will have no obligation to refund. If you wish the item resent to you, we will ask for  additional shipping costs.

7. Governing Law and Jurisdiction
Contracts between Prepare2Party and the customer will be governed by Scottish Law and all disputes will be submitted to the non-exclusive jurisdiction of the Scottish courts.

8. Intellectual Property
All the information, data, text, graphics, links or computer code published on, contained or available on this website (the "Material") are the copyright of Prepare2Party. Unauthorised use of the Material including the production, storage, modification, distribution or republication without the prior written consent of Prepare2Party or, where applicable, the respective copyright owner(s) is prohibited. The names and logos of Prepare2Party and all related products and service names, design marks and slogans are the trade names, service marks or trade marks of Prepare2Party and may not be used without the prior consent of Prepare2Party.

9. Disclaimer
Prepare2Party hereby, to the fullest extent permitted by law, disclaims all warranties and conditions with regard to the Material and any goods and services supplied in relation to this website, whether expressed or implied or statutory (including all implied warranties and conditions of the merchant ability and fitness for a particular purpose). In no event that Prepare2Party be liable for any indirect, punitive, special, incidental or consequential damages whatsoever even if Prepare2Party has been advised of the possibility of damages including, without limitation, damages for loss of use, data or profits arising out of or in any way connected with the use or performance of this website, interruptions or delays to this website, the provision of or failing to provide services, or for any information, material, goods and services obtain through this website or otherwise arising out of the use of this website, whether based on contract, tort or otherwise to the fullest extent permitted by law.

10. Invalidity of Terms and Conditions
If for any reason part of these terms and conditions is unenforceable; the validity of the remaining terms and conditions will not be affected.